What types of products do you offer?

We offer a wide range of luxury furniture, including indoor and outdoor selections, as well as elegant accessories. Our curated collections feature renowned brands such as Baker | McGuire, Kindel, Karges and Council known for their exceptional design, craftsmanship, and functionality.

Can I customize the furniture pieces?

Yes, we offer extensive customization options with over 20 standard finishes and multiple custom finishes available for specific products. We also provide over 1000 fabrics, including performance, contract/hospitality, and outdoor materials. Bespoke adjustments, such as size and depth, are possible for certain items.

How do I place an order?

To officially place an order, a 50% deposit is required. Once the deposit is received, we will begin processing your order. Our team will work closely with you to finalize finishes, upholstery, and any customizations.

What are your lead times?

Lead times vary depending on the product and customization. Some pieces are available to ship immediately, while others can be made to order in as little as 4 weeks. Custom and bespoke order lead times may vary based on the project brief. Please inquire for specific lead times.

Do you offer samples?

Yes, we can provide samples of finishes and fabrics upon request. Please contact us to discuss your needs, and we will arrange for samples to be sent to you.

Can you manage shipping for my order?

Yes, we offer shipping management services at an additional cost. Alternatively, you can choose to manage your own shipping. We aim to provide flexible solutions to meet your needs.

What areas do you serve?

We serve clients worldwide, having worked on projects in locations ranging from Shanghai to Santorini and Saudi Arabia to St. Martins. Our expertise in contract and hospitality projects ensures comprehensive support for your FF&E needs from the ground up. However, please note that we are unable to service countries with embargo restrictions.

How do I get in touch with Valley & Laurel?

You can contact us via phone, email, or through our website. We are here to assist you with any questions and to guide you through the process of selecting and customizing your luxury furniture. All of our details can be found here.

Do you have a physical showroom?

We do not have a physical showroom. However, we provide seamless and personalized client services to ensure you have access to our exclusive collections and can make informed decisions.

What is your return policy?

Due to the custom and made to order nature of our products, we do not accept returns on customized or bespoke items. Please contact us to discuss any issues with your order.

What is your privacy policy?

At Valley & Laurel, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please follow the link here to take you to our dedicated policy page.